Technology FAQ’s
There are a lot of systems at every company, and our companies are no different! We’ve compiled a list of the most frequently asked questions about Technology, Facilities, and the tools you’ll need to work at HomeTrust.
IT FAQ’s
How do I get help with technology during the transition?
IT HelpDesk resources will be available at both Suwanee and Milton from Sunday, March 12 through Tuesday, March 14 for any IT assistance you may require during the transition. It is highly recommended that you come in on Sunday, March 12 to login, test your computer and equipment, and ensure you have access to the software and tools you need. We expect Monday to be busy and want to avoid any wait times during business hours.
Beginning Wednesday, March 15, the IT HelpDesk will shift to virtual support. There are several convenient ways to contact HelpDesk:
- Dial 828.225.3551 between the hours of 8:00 am to 5:30 pm EST, Monday through Friday
- Send an email to helpdesk@htb.com
- Select General Service Desk from your SharePoint homepage. You can access the home page by clicking the home icon from an Edge Browser.
How do I access HomeTrust’s intranet?
Beginning Monday, March 13, you will be able to access SharePoint and Self-Help from your new workstation. There is an abundance of information on SharePoint including company news, alerts, policies, procedures, workflows, reports, and much more. To access the Intranet, you will simply open an Edge browser and click the Home button in the upper lefthand corner.
Will I get a new computer?
On Sunday, March 12 at 2:00 pm, you will receive a new computer with access to the HomeTrust network and applications. It is highly recommended you come in on Sunday between 2:00 pm and 4:00 pm to login to your workstation and confirm everything functions as expected. HelpDesk representatives will be onsite to assist with anything you need. It is important you do not move equipment yourself; it will cause the equipment not to function properly. Just let us know if something needs to be moved and we’ll help!
Is anything changing with the phone system?
The phone network for the Georgia offices will continue to operate separately from the HomeTrust phone network for the foreseeable future. Your phone number will stay the same and you can continue to contact Georgia colleagues using your 4-digit extension. For other HomeTrust employees, you will need to access an outside line and dial their full 10-digit phone number. Please contact your manager if you need contact information for HomeTrust colleagues.
How will I print documents?
When you receive your new workstation, it will default to print to a nearby group printer. If you wish to print to your own office printer, please contact HelpDesk for assistance.
What will change for remote workers?
During training, we will issue you a new laptop and walk through remote access procedures. We will also need to switch your mobile device to the HomeTrust mobile device management system once conversion is complete. It is highly recommended you come in on Sunday between 2:00 pm and 4:00 pm so that we can perform this switch for you.
Will we get new peripheral computer equipment (printers, scanners, etc.)?
After conversion, you will use some of the same peripheral equipment (ID Scanner, signature pad) and some will be new (receipt printer and check scanner). You will have the chance to test out the equipment on a HomeTrust workstation as part of retail training the week of February 27. It is highly recommended that you come in on Sunday, March 12 to test all of your personal equipment. IT and other HomeTrust teams will be onsite and dedicated to assisting you with any problems.
How do I log in to my computer for the first time?
Starting Sunday, March 12 you will need to perform a new login registration process. Expect to have a Welcome Letter waiting for you on your new computer with instructions on how to perform the registration. It is highly recommended that you come in on Sunday to login for the first time since HelpDesk representatives will be onsite to assist with any problems.
What will happen to the files on my computer?
Prior to March 10, it is imperative that you save any documents to the H drive (consistent with Quantum policy). Any documents saved to the H drive will be carried over and made available on your new workstation. However, any documents saved locally to your machine will be lost! Once you have access to your new workstation, it is recommended that you familiarize yourself with HomeTrust’s Data Backup Policy to ensure you never lose files.
What will happen to my email messages?
HomeTrust uses many of the same communication tools as Quantum, including Microsoft Outlook and Teams. Your email address and mailbox will stay the same until after the conversion. During the conversion, all email messages in your Quantum mailboxes will be migrated to your new HomeTrust mailbox. In preparation for the conversion, you will not have access your Quantum mailbox after Friday, March 10 at 5:00 pm EST. After that point, any email in your Quantum mailbox will be made available to you in your new HomeTrust mailbox starting at 8:00 am EST on Monday, March 13. You will then use your new HomeTrust email address.
How do I update my email signature?
Once you have access to your new HomeTrust email account, you can add your signature using HomeTrust’s Email Signature Self-Service Portal which is accessible from the Workflows tab on the SharePoint homepage. Using the portal, you can add or modify the following information:
- Professional Certifications (Certifications must be valid and current. Examples include but are not limited to CFP, CPA, and CFE.)
- Mobile Phone Number
- Fax Number
- Physical Branch Address
- Upcoming PTO
Note: If you are an employee with an NMLS number, please contact Human Resources before making any changes to your email signature.
How will I schedule online meetings?
HomeTrust’s standard virtual meeting platform is WebEx. By default, not all employees are able to host a meeting. If hosting meetings is required for your job role, please contact HelpDesk for assistance.
I have specific software I use, how will I access that?
Our goal is to communicate critical information related to business software as part of formal training in February or early March, or in meetings with your manager.
Should I still contact my software vendor?
Going forward, HomeTrust’s IT department will manage all IT vendor relationships in order to ensure consistent service and policy compliance. Please contact HelpDesk should you require anything from an IT vendor including new software, changes to existing software, password resets, adding additional users, or anything else you should need.
Can I still access the internet from my computer?
It is possible some websites you accessed in the past may be blocked by the HomeTrust network. Please contact HelpDesk for assistance if you require access to a blocked website.
Facilities & Operational FAQ’s
How do I access my building?
There are no expected changes to building access procedures for the foreseeable future for the Georgia offices, including branch opening and closing procedures, physical keys, and keyless entry. You will continue to have keys and codes that allow entry to the building areas related to your job duties. In the future, we may standardize physical security measures for consistency and increased security.
Are there any changes in physical security?
There are no anticipated changes to alarm codes or video surveillance for the foreseeable future for the Georgia offices. If you currently have access to view video footage, the viewing tool will be installed on the new corporate computer assigned to you. Feel free to contact security@htb.com for security related questions and issues.
Will I still sit in the same spot, or have the same office?
There are no expected changes to where you sit today.
What will change for remote workers?
If you work remotely today, please come to the Suwanee Branch on Thursday, March 9 or Friday, March 10 from 8:00 am to 5:00 pm to get you setup. This will include issuing you a new laptop, switching your mobile device to the HomeTrust mobile device management system, and walking you through remote access procedures.
Are the conference rooms changing?
There are no expected changes to conference rooms, including naming and equipment.
Will I get new business cards?
Yes! You will receive new HomeTrust Bank business cards. We are working on the plan to distribute them, and will update this FAQ as soon as we know more.